Handling involves loading, unloading as well as waiting for pick-up and delivery.
When you book a delivery, you have 15 minutes of handling time included in the price. Beyond 15 minutes, handling will be charged in the following cases:
- goods not ready yet for pick-up
- waiting to find a responsible person
- long waiting time to load the goods
You can find the handling fees, if any, in the details of your delivery once it's done.
We are currently implementing a notification system. We will keep you informed as soon as the system is active.
Does your handling fee seem incorrect to you? Contact us for more information.