Handling involves loading, unloading as well as waiting for pick-up and delivery.  

When you book a delivery, you have 15 minutes of handling time included in the price. Beyond 15 minutes, handling will be charged in the following cases:  

  • goods not ready yet for pick-up
  • waiting to find a responsible person 
  • long waiting time to load the goods
  • etc. 

You can find the handling fees, if any, in the details of your delivery once it's done.  

We are currently implementing a notification system. We will keep you informed as soon as the system is active. 

Does your handling fee seem incorrect to you? Contact us for more information. 

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