Handling involves loading, unloading and waiting for the goods to be picked up and delivered. When you make a delivery, the customer has 15 minutes of free handling. The handling is invoiced if you wait more than 15 minutes as in the following case examples:
- goods not yet ready during picking
- waiting to find a responsible person
- long waiting to load the goods
Handling fees are calculated per period of 5 minutes. Once your delivery is complete, please send us your handling time by email to the following email address : firstname.lastname@example.org. We will add it to the delivery charges.
Of course the handling costs must be justified, we reserve the right to refuse if the justification is not sufficient.