Handling involves loading, unloading and waiting for the goods to be picked up and delivered. When you make a delivery, the customer has 15 minutes of free handling. The handling is invoiced if you wait more than 15 minutes as in the following case examples: 

  • goods not yet ready during picking
  • waiting to find a responsible person
  • long waiting to load the goods 
  • etc. 

Handling fees are calculated per period of 5 minutes. Once your delivery is complete, please send us your handling time by email to the following email address : support@shippr.be. We will add it to the delivery charges. 

Of course the handling costs must be justified, we reserve the right to refuse if the justification is not sufficient.

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