Handling involves loading, unloading and waiting for the goods to be picked up and delivered.

When you make a delivery, the customer has 5 minutes of free handling by destination. The handling is invoiced if you wait more than 5 minutes per destination as in the following cases :

Goods not yet ready when picking
Waiting to find a manager
Long witing time for the loading of goods etc...

Handling fees are calculated per period of 5 minutes. At the end of your delivery, you will see how much handling has been calculated. You'll see the explanation of the calculation details.

If you don't agree with the handling time, please send us an email with a valid reason to the following email address : handling@shippr.io
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