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• Installation of Android/ IOS application

  The application is your working tool when you work as a Shipper. To download the application, simply follow the steps below: For Android:  Download the App on the Playstore For IOS (Iphone):  Go to ios.shippr.io via your iPhone browser. Select "Install", then again "Install". Go to your Iphone's homesQuelques lectures

• What conditions do I have to fulfill?

  To deliver with Shippr, you must: be at least 18 years old and legally reside in Belgium ; be independent and have a VAT number (see next point). For all the motorized carriers, you must:  have a valid driver's license and a vehicle that's properly registered, insured and in order of technical control; not to be deprived of your right to drive.Quelques lectures

• When are there deliveries?

  Once your profile is created on our mobile application, you just need to log in to receive delivery notifications. The deliveries that correspond to your profile then appear on the map. To be in charge of a delivery, all you have to do is select the one of your choice. Thanks to our dispatching algorithm, you now have time to read the deliveries before accepting them, they will only be sent back to other people if you ignore them. The morning, afternoon and evening. You are free to decide wherQuelques lectures

• What is the handling?

  Handling involves loading, unloading and waiting for the goods to be picked up and delivered. When you make a delivery, the customer has 5 minutes of free handling by destination. The handling is invoiced if you wait more than 5 minutes per destination as in the following cases : Goods not yet ready when picking Waiting to find a manager Long witing time for the loading of goods etc... Handling fees are calculated per period of 5 minutes. At the end of your delivery, you will see how muQuelques lectures

• How is my data used?

  Shippr is committed to protecting the privacy of all its visitors of its website www.shippr.io (as well as the www.dashboard.shippr.be) and all visitors who access its website or services through a mobile application. See the General terms and conditions of use of the website.Quelques lectures

• Am I sure to make a delivery?

  You will be notify of a delivery as soon as it's created. It depends on the number of deliveries created per day, the number of available carriers at that time and your availability.  It's important to know that once you assign yourself a delivery, you have to be sure to be able to do it. However, an algorithm has been created to automatically calculate the itinerary. This allows you to know if the deliveries assigned to you are compatible with the new ones.Quelques lectures

• What types of goods are delivered with Shippr?

  We accepts to take charge of ALL the shipments except for prohibited products such as drugs, dangerous goods, weapons or items of a very high value.   See our General terms and conditions of use.Quelques lectures

• Vehicle change, what are the procedures?

  For a change or addition of a vehicle, please send us an email to the following address carriers@shippr.be.  In this email, attach the proof of insurance of the vehicle and indicate the type of vehicle. We will then make the changes in your profile.Quelques lectures

• Why make the receiver sign when the parcel is delivered?

  The fact that the receiver signed the receipt is a proof of delivery. This proof allows you to protect yourself in the case that the customer complains he hasn't received the parcel or for other reasons. With his signature, he proves that everything went well and that what needed to be delivered is delivered.Quelques lectures

• Can I have several accounts for my company?

  An account is created for each carrier. So, it's possible to have several accounts for your company.Quelques lectures

• What is Shippr's catchment area?

  Today, the Shippr fleet serves the 19 districts of Brussels and its surrounding area such as Waterloo, Diegem, Zaventem, etc.Quelques lectures

• Can I ask someone else to make the delivery?

  If you realize that you can't make the delivery, please notify us as soon as possible to allow us to make the changes and ensure delivery within the shortest period of time.  You can't be replaced by someone who is not registered as a carrier at Shippr. The carrier must have his vehicle and a VAT number, as well as be registered with Shippr with a carrier account.  However, you can refer a carrier to join the Shippr community.Peu de lectures

• Do I need a 3G/4G connection to use the Shippr application?

  In order to be part of our community, you must have a smartphone and a sufficient internet connection. We put at your disposal a mobile application in which you receive your deliveries. You can access all the information you need to deliver the parcel and you can track the delivery. In addition to the application, you use your GPS (preferably WAZE) to optimize your trip.  This is your second work tool, think about it!Peu de lectures

• How to report a technical problem with the Shippr application?

  If you encounter a problem using our platform, you can send a description of your problem to the following address: support@shippr.be. We will take care of solving it as soon as possible.Peu de lectures

• I'm not independent, how can I do that?

  You are not independent but you want to become one?  Contact us via carriers@shippr.be, we will put you in contact with our partner. He will answer all your questions and assist you in any steps you may take.Peu de lectures

• What status do I need to have to be a carrier?

  Today, in order to join Shippr's delivery network, it's imperative to have your own VAT number. We only work with freelancers, and we don't accept any other status.  However, different forms of independent exist. Here is a summary of the statutes valid to deliver with us: complete independent complementary independent "tremplin" independent * independent student ** *The "tremplin" independent is a new status that allows people receiving unemployment benefits, tPeu de lectures

• When and how do I get paid for the deliveries made?

  At the end of each month, you must send us your invoices for all the deliveries made during the past month. The payment is made 15 days after receipt of the invoice. The money is transferred directly to the bank account that you have previously communicated.Peu de lectures

• How can I become a carrier for Shippr?

  Are you over 18 years old and have a vehicle?  Are you motivated, responsible and professional?  Are you self-employed?  You can now submit your profile to us! To do this, go to our "Become a carrier" page, a pre-interview form is waiting for you by clicking on "Become a Shipper".   Once the form is completed, we will contact you to create your access to our application together and explain our fPeu de lectures

• You or the customer forgot a merchandise in the delivery? What should you do?

  If during the delivery, you or the customer discover that a merchandise has been forgotten, tell us or we will contact you to inform you. You must return to the picking point to pick up the package, we will take into account this unforeseen.Peu de lectures

• What to do in case of a problem during a delivery?

  A delay, a problem with the merchandises or a disagreement with one of our customers? Don't panic ! We are here to handle this kind of situation. Your first reflex should be to contact us at +32 (0) 2 486 63 44 or by email: carriers@shippr.be, we will take care of the rest.Peu de lectures

• How much will I be paid by working with Shippr?

  Your remuneration varies according to the number of services you have performed over the month. To contact us about this, please fill out the pre-interview form that you will find on our "Become a carrier" page.Peu de lectures

• What do I need to be able to deliver with Shippr?

  At Shippr, we are fortunate to have a wide range of customers and a wide variety of delivery types. We are therefore looking for a large number of carriers with mixed vehicles.  To deliver with us, you just need to have: a bike a cargo bike a scooter a car a van a refrigerated vanPeu de lectures